Shipping policy
Effective Date: February 01, 2026
This shipping policy outlines our shipping costs, delivery timelines, order processing procedures, and related information for orders placed through glaciersapparel.com.
1. Shipping Destinations
| Destination | Availability |
|---|---|
| Canada | Available |
| United States | Available |
2. Shipping Costs
| Shipping Method | Cost |
|---|---|
| Standard Shipping (Canada) | Flat CAD $15 |
| Standard Shipping (USA) | Flat CAD $15 |
Additional Information
| Policy Detail | Description |
|---|---|
| Hidden Fees | None |
| Checkout Transparency | The final shipping cost (if any promotional changes apply) is displayed before payment confirmation |
3. Currency
| Customer Location | Currency |
|---|---|
| Canada | Canadian Dollar (CAD) |
| United States | United States Dollar (USD) |
Currency is automatically selected based on your shopping region at checkout.
4. Order Fulfillment Timeline
A. Order Cut-Off Time
| Detail | Timeframe |
|---|---|
| Daily Cut-Off Time | 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto) |
| Orders Placed Before Cut-Off (Business Days) | Processed Same Day |
| Orders Placed After Cut-Off | Processed Next Business Day |
| Weekend Orders | Processed Next Business Day |
| Public Holiday Orders | Processed Next Business Day |
B. Handling Time (Processing Time)
| Detail | Timeframe |
|---|---|
| Estimated Processing Time | 3–4 Business Days |
| Processing Days | Monday–Friday |
| Sunday Processing | Not Available |
| Holiday Processing | Not Available |
C. Transit Time (Shipping Time)
| Detail | Timeframe |
|---|---|
| Estimated Transit Time | 3–4 Business Days |
| Carrier Delivery Days | Monday–Friday (may vary by carrier) |
5. Total Estimated Delivery Time
| Stage | Timeframe |
|---|---|
| Handling Time | 3–4 Business Days |
| Transit Time | 3–4 Business Days |
| Total Estimated Delivery Time | 6–8 Business Days |
Possible Delivery Delays
| Reason | Impact |
|---|---|
| Weather Conditions | May cause delays |
| Carrier Delays | May extend transit time |
| High Seasonal Demand | May extend processing time |
| Public Holidays | May affect processing and delivery |
We are not responsible for delays once the package is in transit but will assist with carrier investigations if needed.
6. Order Tracking
| Tracking Feature | Details |
|---|---|
| Shipping Confirmation Email | Sent after dispatch |
| Tracking Number | Included in confirmation email |
| Carrier Details | Provided when available |
If tracking information is not received within the handling timeframe, please contact us.
7. Incorrect Shipping Address
| Policy | Details |
|---|---|
| Customer Responsibility | Must provide accurate shipping information |
| Address Change Window | Within 12 hours of placing order |
| Changes After Processing Begins | Cannot be guaranteed |
| Incorrect Address Liability | Not responsible for deliveries to incorrectly provided addresses |
8. Lost or Delayed Packages
| Situation | Resolution |
|---|---|
| Tracking Shows No Movement or Unusual Delay | Contact us immediately |
| Package Confirmed Lost by Carrier | Replacement (if available) or Refund |
| Carrier Investigation | Initiated by us upon request |
9. Taxes
| Tax Policy | Details |
|---|---|
| Tax Calculation | Based on shipping address and applicable regional laws |
| Display at Checkout | Clearly shown before payment |
| Additional Customs Duties (CA & USA) | None |
10. Returns & Exchanges (Summary)
For complete details, please refer to:
https://glaciersapparel.com/return-and-refund-policy/
| Policy | Details |
|---|---|
| Return Window | 30 Days from Delivery |
| Item Condition | New and Unused |
| Restocking Fees | None |
| Return Shipping Cost | Customer Responsibility (unless defective or incorrect item) |
11. Business & Contact Information
Legal Name: Glacier Apparel
Trade Name: Glaciers Apparel
Entity Number: 102210683
📍 Address
1351 Konihowski Road, Saskatoon, Saskatchewan S7S 1L5, Canada
📞 Phone
+1 (306) 713-3445
✉️ Email
info@glaciersapparel.com
🕘 Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: GMT-05:00 (Eastern Standard Time – Toronto)
🛠 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: GMT-05:00 (Eastern Standard Time – Toronto)
🚫 Closed
Saturday & Sunday