Frequently Asked Questions (FAQ’s)

1. What products do you sell at Glaciers Apparel?

• We specialize in men’s trench coats, men’s varsity jackets, and men’s brown leather jackets.
  

2. What is your shipping area?

• We offer worldwide shipping. Orders within Canada are considered domestic shipments, while all other countries are treated as international shipments.

3. How long does delivery take?

• Orders are processed in 1–2 business days for both domestic and Internatinal.
  
• Domestic Transit time is 3–4 business days, and total delivery time is usually 4–6 business days
• International transit time 6-10 business days and total delivery time is 7-12 business days.

4. Do you charge for shipping?

• No, we offer free shipping for all orders.

5. How do I track my order?

• You will receive a tracking number by email once your order has been shipped.
  

6. What is your return policy?

• We offer a 30-day return policy for items in new, unused condition with original packaging.
  

7. Who pays for return shipping?

• If you change your mind, you are responsible for return shipping costs
  
• If the product is defective or our mistake, we cover the return shipping costs
  

8. Do you accept exchanges?

• We do not offer direct exchanges
  
• You must return the original item and place a new order
  

9. When will I receive my refund?

• Refunds are processed within 10 business days after the return is accepted
  
• Refunds are issued to the original payment method used
  

10. What payment methods do you accept?

• Visa
  
• MasterCard
  
• American Express
  
• Union Pay

11. Are taxes included in the prices?

• Yes, all prices include VAT, so no additional tax will be added at checkout.
  

12. How can I contact customer support?

• Phone: +1 (306) 713-3445
  
• Email: info@glaciersapparel.com
  

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Regina)