Frequently Asked Questions (FAQ’s)

1. What products do you sell at Glaciers Apparel?

• We specialize in men’s trench coats, men’s varsity jackets, and men’s brown leather jackets.

2. What is your shipping area?

• We only shipped in Canada and USA.

3. How long does delivery take?

• Handling time is 3–4 business days for both Canada and USA.
• Transit time is 3–4 business days for both Canada and USA.
• Total delivery time is 6–8 business days for both Canada and USA.

4. Do you charge for shipping?

• A flat shipping rate of CAD 15 is applied to all orders shipped within Canada and the USA.

5. How do I track my order?

• You will receive a tracking number by email once your order has been shipped.

6. What is your return policy?

• We offer a 30-day return policy for items in new, unused condition with original packaging.

7. Who pays for return shipping?

• If you change your mind, you are responsible for return shipping costs
• If the product is defective or our mistake, we cover the return shipping costs

8. Do you accept exchanges?

• We do not offer direct exchanges
• You must return the original item and place a new order

9. When will I receive my refund?

• Refunds are processed within 10 business days after the return is accepted
• Refunds are issued to the original payment method used

10. What payment methods do you accept?

• Visa
• MasterCard
• American Express
• Union Pay

11. Are taxes included in the prices?

• No, taxes are not included in the price. Taxes are separately mentioned on the Cart and Checkout page.

12. How can I contact customer support?

• Trade Name: Glaciers Apparel
• Company Name: Glacier Apparel
• Phone: +1 (306) 713-3445
• Email: info@glaciersapparel.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)