Terms & Conditions

Effective Date: February 01, 2026

These Terms of Service (“Terms”) govern your use of the website operated by Glaciers Apparel. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. About Us

Glaciers Apparel operates as an online retail store serving customers in Canada and the United States.

2. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your province, state, or country of residence, or

  • You are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or terminate accounts if these terms are violated.

3. Products & Pricing

We make every effort to ensure:

  • Product descriptions are accurate

  • Images represent products as closely as possible

  • Prices are correct and clearly displayed

However:

  • Prices are subject to change without notice

  • Product availability may change at any time

  • We reserve the right to limit quantities per order

  • We may discontinue products without prior notice

In case of pricing errors, we reserve the right to cancel the affected order and issue a full refund.

All prices are displayed in CAD or USD, depending on your selected region.

4. Orders & Payment

When placing an order, you agree to provide accurate, current, and complete information.

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • UnionPay

Payments must be authorized before an order is processed.

Applicable taxes are calculated and clearly displayed at checkout based on your shipping address.

After successful payment, you will receive an order confirmation email. If you do not receive confirmation, please contact us.

We reserve the right to:

  • Refuse or cancel suspicious or fraudulent orders

  • Cancel orders due to pricing or stock errors

  • Request additional verification if necessary

5. Shipping & Delivery

  • Orders are processed within 3–4 business days

  • Delivery time: 3–4 business days after dispatch

  • Total estimated delivery time: 6–8 business days (Canada & USA)

  • Shipping Fee: Flat rate of CAD 15

  • No minimum purchase required

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing (if applicable)

Customers are responsible for providing accurate shipping information. We are not liable for delays or delivery issues caused by incorrect addresses.

For full details, please review our Shipping Policy.

6. Returns & Refunds

We offer a 30-day return policy from the date of delivery.

To qualify for a return:

  • Items must be unused

  • Items must be in original packaging

  • Proof of purchase is required

Non-returnable items:

  • Custom or personalized items

  • Special-order products

  • Final sale items

Refund Process:

  • Once your return is received and inspected, you will be notified

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 10 business days of approval

Return shipping costs may apply unless the item is defective or incorrect.

For complete details, please review our Return & Refund Policy.

7. Cancellations

Orders may be canceled before they are shipped.
Once shipped, cancellation is not possible, and the return process must be followed.

To request cancellation, contact us immediately at info@glaciersapparel.com.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Glaciers Apparel is not liable for indirect, incidental, or consequential damages.

  • Our liability is limited to the amount paid for the purchased product.

Customers are responsible for:

  • Following product care instructions

  • Providing accurate order and shipping details

Nothing in these terms excludes rights provided under applicable consumer protection laws.

9. Intellectual Property

All website content, including

  • Logos

  • Images

  • Product descriptions

  • Designs

  • Text

is the property of Glaciers Apparel and protected under applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Prohibited Uses

You agree not to:

  • Use our website for unlawful purposes

  • Commit fraud or misuse payment methods

  • Transmit malware or harmful code

  • Violate intellectual property rights

  • Interfere with website security

Violations may result in termination of access and possible legal action.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.
We do not sell or misuse customer data.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting on our website.

It is your responsibility to review these Terms periodically.

13. Governing Law

These Terms are governed by the laws of:

  • Canada

  • The Province of Saskatchewan

Any disputes shall be resolved exclusively in the courts of Saskatchewan, Canada.

14. Contact us

 

Legal Name: Glacier Apparel
Trade Name: Glaciers Apparel
Entity Number: 102210683

📍 Address
1351 Konihowski Road, Saskatoon, Saskatchewan S7S 1L5, Canada

📞 Phone
+1 (306) 713-3445

✉️ Email
info@glaciersapparel.com

🕘 Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: GMT-05:00 (Eastern Standard Time – Toronto)

🛠 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: GMT-05:00 (Eastern Standard Time – Toronto)

🚫 Closed
Saturday & Sunday